Manage to the Information that Matters Most
When moving desktop and end user workloads into the data center there is a complimentary shift in support and operations that should follow. You can no longer treat these workspaces as isolated or siloed computing resources—they are dependent and tied to the underlying hosts, storage and networking. And so, managing the user experience becomes more complex. You need to be in a position to respond quickly and avoid misdirected finger pointing. Ultimately you need to triage incidents and incoming trouble tickets and route them quickly to the right place. With Stratusphere UX you are able to assess and provide support to first-tier operations staff, triage trouble tickets and more effectively route and elevate small issues before they become system wide nightmares by:
- Provide detailed analysis of a single user, single machine or single application view; suitable for entry-level desktop administrators
- Execute a cursory diagnostic analysis to help quickly route trouble calls to appropriate IT team
- Leverage a powerful application programming interface (API) to flow in-guest and user experience metrics into other platforms and solutions
Stratusphere UX supports hybrid (physical and virtual) as well as mixed platform environments. The solution provides a consistent and measurable view of users, machines, applications, machine boot and login process—regardless of platform, architecture or workspace delivery.
